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Building a Consumer-Driven Eligibility, Enrollment, and Renewal System

Date published: January, 2012 (46 pages)

The decisions being made today to implement the ACA will have a greater impact on consumers’ access to health coverage than any made in a generation. As these critical choices are made, this set of recommendations will help ensure that the consumer enrollment experience is user-friendly, integrated, simplified, and modernized across Medi-Cal, Healthy Families, and subsidized Exchange coverage (the insurance affordability programs).

Read the Executive Summary (PDF)